I’m currently a Senior Customer Support Specialist for CRM and AI at GoHighLevel, where I’ve been helping customers succeed since May 2, 2023. In this role, I’ve developed deep product knowledge across the platform and built a strong reputation for problem-solving, adaptability, and delivering value to users.

What excites me most about HighLevel is building and creating. My favorite tools are the Site Builder, Workflows, and AI, because they allow me to merge creativity with strategy and see instant results. I approach the platform not only as a support specialist, but also as someone who constantly asks: “How can this be better for the end user?”

I’m now eager to transition into a Leadgen Product Manager role. My background in CRM, AI, product expertise, and customer-facing experience, paired with my ability to learn quickly, makes me confident I can succeed in this position. To continue growing, I’m currently taking Harvard’s CS50 Introduction to Computer Science and plan to enroll in IBM’s Product Manager Professional Certificate on Coursera, expanding both my technical literacy and product management skills.

At my core, I’m curious, self-reliable, and motivated by the opportunity to turn ideas into solutions that empower businesses and their customers. I’m excited to demonstrate my skills and continue making an impact at HighLevel—this time from a product perspective.